Submit an online service request for an eligible Suunto product. Before you continue, review what you need and how the repair process works.
Service guide
How to Request Service
Step 1
Open a repair request
Use the official repair entry and complete the repair request form.
Footer Support → Suunto Repair Center → Request a Repair → Complete the form
Step 2
Prepare the product and documents
Prepare proof of purchase, product serial number, a clear issue description, and back up personal data where possible. Pack the product securely for send-in repair.
Step 3
Receive the shipping label and send the product
After submitting the form, you will receive a shipping label at the email address provided. Pack the product securely and send it according to the shipping label and Suunto's instructions. For paid out-of-warranty repairs, customer-caused damage, or cases outside warranty coverage, you are responsible for shipping the product to the service center or designated address.
Step 4
Inspection, repair, replacement, and return
The service center inspects the product and determines whether the case is handled in warranty, out of warranty, by repair, replacement, or another appropriate remedy. Suunto covers standard return shipping after service is completed.
Before you begin
- Have a valid email address, your product serial number, and access to a printer.
- Complete all required fields in the online service request form.
- After submitting the form, follow the shipping documents and instructions provided.
- Do not send user guides, instruction manuals, or retail packaging with your product. These items cannot be returned.
- If the repair is not covered by the Suunto International Limited Warranty, an Authorized Service Center representative will contact you with a detailed cost estimate and available secure payment methods.
- Once the repair is complete, the product will be returned to the address entered in the service request.
Typical repair target
Repair Time and Delay Handling
7–20 calendar days
Suunto uses 7–20 calendar days as a typical end-to-end repair target, measured from when you ship the product until you receive the serviced product.
This target does not include time awaiting your response or quotation confirmation, customs delays, abnormal carrier disruptions, force majeure, or a parts shortage disclosed within 20 calendar days together with a reasonable alternative.
Delay handling
If service time exceeds 20 days, you may submit a complaint
If service is expected to exceed 10 days, Suunto Customer Care will proactively inform you of the specific reason. If service exceeds 20 days, email services@suunto.com with your repair request number, product serial number, proof-of-purchase information, and a description of the issue. Customer Care will review the repair status and assess delay compensation based on the specific circumstances.
Related information
Check Service Eligibility and Estimated Cost
Product service status
Check whether your model currently has Full Service, Limited Service, or has reached End of Service.
View product service statusOut-of-warranty repair price estimates
Review indicative United States price ranges for paid repairs. Final pricing is confirmed after inspection.
View repair price estimatesFrequently asked questions
Key Customer Questions
Can Suunto replace instead of repair?
Yes. Replacement products may be new, refurbished, or certified equivalent products of comparable specification.
What is excluded?
Normal wear, misuse, unauthorized repairs, accident damage, unsuitable shipping damage, and confirmed chemical damage are not covered.
Should data be backed up?
Yes. Service may require resetting, replacing, or updating the product, and personal data may be lost.
What should I do if service exceeds 20 days?
Contact us at services@suunto.com with the repair request number, product serial number, proof-of-purchase information, and a short description of the issue.
For a compass or precision instrument, find an authorized location through Suunto Service Centers.
