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SUUNTO INTERNATIONAL LIMITED WARRANTY — SUUNTO SPORTS WATCHES, DIVE COMPUTERS AND PRECISION INSTRUMENTS
Suunto warrants that during the Warranty Period Suunto or a Suunto Authorized Service Center (hereinafter Service Center) will, at its sole discretion, remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing, or c) refunding, subject to the terms and conditions of this International Limited Warranty. This International Limited Warranty is valid and enforceable regardless of the country of purchase. The International Limited Warranty does not affect your legal rights, granted under mandatory national law applicable to the sale of consumer goods.
Warranty Period
The International Limited Warranty Period starts at the date of original retail purchase.
The Warranty Period is two (2) years for Watches, Smart Watches, Dive Computers, Headphones, Heart Rate Transmitters, Dive Transmitters, Dive Mechanical Instruments, and Mechanical Precision Instruments unless otherwise specified.
The Warranty Period is one (1) year for accessories including but not limited to Suunto chest straps, watch straps, chargers, cables, rechargeable batteries, bracelets and hoses.
The Warranty Period is five (5) years for failures attributable to the depth measurement (pressure) sensor on Suunto Dive Computers.
We have extended the 24-month warranty for the Suunto Spartan Trainer if the strap is detached from the case. These specific repairs are handled at Suunto authorized service centers under warranty. Please note, any other or additional repairs will be treated according to the general warranty terms. Create the online service request here.
Exclusions and Limitations
This International Limited Warranty does not cover:
- a) normal wear and tear such as scratches, abrasions, or alteration of the color and/or material of non-metallic straps, b) defects caused by rough handling, or c) defects or damage resulting from use contrary to intended or recommended use, improper care, negligence, and accidents such as dropping or crushing;
- printed materials and packaging;
- defects or alleged defects caused by use with any product, accessory, software and/or service not manufactured or supplied by Suunto;
- non-rechargeable batteries.
Suunto does not warrant that the operation of the Product or accessory will be uninterrupted or error free, or that the Product or accessory will work with any hardware or software provided by a third party.
This International Limited Warranty is not enforceable if the Product or accessory:
- has been opened beyond intended use;
- has been repaired using unauthorized spare parts; modified or repaired by unauthorized Service Center;
- serial number has been removed, altered or made illegible in any way, as determined at the sole discretion of Suunto; or
- has been exposed to chemicals including but not limited to sunscreen and mosquito repellents.
Suunto warranty services can be accessed with proof of your purchase. With our international warranty, Suunto customers can have their Suunto product repaired under warranty in any Suunto authorized service center around the world. For instructions on how to obtain warranty service, contact Suunto Support or your local authorized Suunto retailer.
Limitation of Liability
To the maximum extent permitted by applicable mandatory laws, this International Limited Warranty is your sole and exclusive remedy and is in lieu of all other warranties, expressed or implied. Suunto shall not be liable for special, incidental, punitive or consequential damages, including but not limited to loss of anticipated benefits, loss of data, loss of use, cost of capital, cost of any substitute equipment or facilities, claims of third parties, damage to property resulting from the purchase or use of the item or arising from breach of the warranty, breach of contract, negligence, strict tort, or any legal or equitable theory, even if Suunto knew of the likelihood of such damages. Suunto shall not be liable for delay in rendering warranty service.
SUUNTO INTERNATIONAL LIMITED WARRANTY — SUUNTO FIELD COMPASSES
Suunto warrants that during the Warranty Period, as defined below, Suunto or Suunto Authorized Service Center will, at its sole discretion, remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing with similar product, or c) refunding, subject to the terms and conditions of this International Limited Warranty. This International Limited Warranty does not cover a) wear and tear, b) rough handling, c) modifications, d) exposure to chemicals, or e) misuse. Unless otherwise provided in applicable mandatory legislation, a) this International Limited Warranty is valid and enforceable regardless of the country of purchase, and b) to access the International Limited Warranty service and proof of purchase is required. This International Limited Warranty does not affect your legal rights, granted under applicable mandatory legislation on the sale of consumer goods.
Warranty Period
International Limited Lifetime Warranty:
Applicable to Suunto A, M, MC, MB and Clipper compasses.
The International Warranty Period is limited until such reasonable time as the product is no longer reasonably usable due to wear and tear.
International Limited 2-year Warranty:
Applicable to Suunto AIM, Arrow, Orca-Pioneer and KB compasses.
The International Limited Warranty period is two (2) years from the date of original retail purchase.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE MANDATORY LAWS, THIS INTERNATIONAL LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED. SUUNTO SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES. SUUNTO SHALL NOT BE LIABLE FOR DELAY IN RENDERING WARRANTY SERVICE.
SEEL EXTENDED WARRANTY
Seel Extended Warranty is provided and administered by Seel and applies separately from the Suunto International Limited Warranty. Coverage, exclusions, and claim outcomes are governed by the Seel protection contract.
This protection applies to eligible orders purchased from the SUUNTO USA online store when Seel Product Protection was added to the order. Use your order record, protection email, or Seel-related entry point to confirm whether coverage was purchased.
At a Glance
If an issue occurs, first confirm your purchase record and identify the issue type. For standard faults or uncertain causes, contact Suunto Support first. For clear accidental damage covered by your plan, submit through the Seel entry point.
| What to confirm | Guidance |
|---|---|
| Service type | Seel Product Protection is separate from the Suunto International Limited Warranty and applies only when added to an eligible SUUNTO USA order. |
| Coverage types | Commonly includes two years of extended warranty coverage after Suunto warranty expiry. Eligible plans may also include accidental damage coverage across the purchased service period. |
| Confirm coverage | Check the order record, protection email, or Seel-related entry point before beginning a claim or service request. |
| Use the right path | Troubleshoot standard faults first. For accidental damage, use the Seel entry point. Do not repair or disassemble the product before receiving guidance. |
Coverage Scope and Term
Seel Extended Warranty coverage mainly has two parts: extended warranty coverage and accidental damage coverage. The explanation below uses the common Suunto core-product model of two years of Suunto warranty plus two years of Seel extension. Details remain subject to the Seel protection contract purchased with the product.
Part One: Extended Warranty Coverage
| Coverage | Covers mechanical and/or electrical failures caused by material defects, workmanship defects, and/or normal wear and tear. |
|---|---|
| Coverage period | Starts after the Suunto or manufacturer's warranty expires and commonly continues for two years, until the end of the purchased Seel Extended Warranty coverage period. |
| Example | For a common two-year Suunto warranty plus two-year Seel extension, standard mechanical or electrical faults are handled first under the Suunto warranty or after-sales process during the first two years. In years three and four, the case may be reviewed under Seel Extended Warranty coverage. |
Part Two: Accidental Damage Coverage
| Applicability | Accidental damage coverage applies only to eligible products and plans as specified in the Seel protection contract. |
|---|---|
| Coverage | Covers failures caused by power surges and accidental damage, such as drops, screen cracks, or liquid splashes. |
| Coverage period | Starts from the purchase date and runs through the purchased Seel service period, including both the Suunto warranty period and the post-warranty Seel extension period. |
| Example | For a common two-year Suunto warranty plus two-year Seel extension, accidental damage coverage, if included in the purchased plan, commonly runs from the purchase date through the end of year four. |
Coverage Timeline
| Coverage | Years 1–2 | Years 3–4 |
|---|---|---|
| Standard fault | Suunto warranty or after-sales process applies first, subject to eligibility. | Seel Extended Warranty may apply after Suunto warranty expiry. |
| Accidental damage | Seel accidental damage coverage may apply if included in the purchased plan. | Coverage may continue until the purchased Seel service period ends. |
What To Do If An Issue Occurs
Suunto Support and Seel handle the background routing. Customers should prepare the order, protection record, issue description, and any requested supporting materials.
- Confirm the purchase record. Check the order, protection email, or Seel-related entry point to confirm that Seel Extended Warranty was purchased.
- Identify the issue type. For standard faults or uncertain causes, contact Suunto Support first. For clear drops, cracked screens, liquid damage, or similar events, confirm whether accidental damage is included.
- Submit through the right entry. For standard faults, follow Suunto Support guidance for troubleshooting or repair. For accidental damage, submit through the Seel email entry or Seel Resolve Center.
- Wait for review. If inspection, repair, additional materials, or Seel review is needed, continue according to the page or support instructions.
Important: If you are unsure about the issue type, contact Suunto Support first. Before receiving clear guidance, do not disassemble, complete repair, or have a third party service the product, as this may affect later review.
What Happens After You Submit or Request Repair
Actual handling depends on purchase timing, issue type, product condition, Suunto after-sales eligibility, Seel contract terms, and the review outcome.
| Situation | What you need to do | What happens next |
|---|---|---|
|
Standard fault within the Suunto warranty period Commonly the first two years after purchase, subject to the Suunto warranty policy and proof of purchase. |
Contact Suunto Support and follow the guidance for troubleshooting, inspection, or repair. | If eligible, the case will be handled through the Suunto warranty or after-sales process first. |
|
Standard fault within two years after Suunto warranty expiry The case may be reviewed under Seel Extended Warranty coverage. |
Prepare the order, Seel protection information, issue description, photos, or videos as instructed. Retain inspection or quotation materials if requested. | If a Seel application is needed, use the Seel entry point. Final coverage and handling are determined by Seel review. |
|
Accidental damage included in the plan Such as drop damage, cracked screen, liquid ingress, or power-surge failure. |
Submit through the Seel email entry or Resolve Center and provide the incident details and materials requested on the page. | If the issue falls within the Seel protection contract, Seel will review the case and arrange repair, replacement, or another available resolution. |
| Insufficient information or possibly not eligible | Provide additional materials if requested, or review the reason and available options from the support team. | Seel may request more information, approve the application, or determine that the issue is not covered. Other after-sales options may be available. |
Important Notes
Seel Extended Warranty is provided and administered by Seel and applies separately from the Suunto International Limited Warranty. Suunto core products commonly follow a two-year Suunto warranty plus two-year Seel extension model. If accidental damage coverage is included, it commonly runs from the purchase date across the purchased service period. Coverage, exclusions, and claim outcomes are governed by the Seel protection contract.
Frequently Asked Questions
Are Seel Extended Warranty and Suunto warranty the same process?
No. Suunto warranty applies under Suunto's own warranty policy. Seel Extended Warranty is provided and administered by Seel. For standard faults, customers commonly follow Suunto Support guidance first; eligible cases may then move to the appropriate Seel application or after-sales path.
When does Seel Extended Warranty coverage start?
For standard mechanical or electrical faults, Seel Extended Warranty commonly begins after the Suunto or manufacturer's warranty expires. For a common two-year Suunto warranty plus two-year Seel extension, this corresponds to years three and four.
How long does accidental damage coverage last?
If included in the purchased plan, accidental damage coverage commonly starts from the purchase date and runs through the purchased Seel service period. For a common two-year Suunto warranty plus two-year Seel extension, it may last through the end of year four.
Where should a Seel application be submitted?
Submit through the entry in the protection email sent by Seel, or visit the Seel Resolve Center.
