Review the current after-sales service status of Suunto watches, dive computers, compasses, heart rate products, and headphones before sending a product for service.
Service status definitions
Full ServiceAll versions of the model are generally eligible for normal service or replacement. Some models may be handled through official refurbished replacement units.
Limited ServiceOnly certain versions, materials, or configurations remain eligible. Confirm your exact version before sending it in.
End of Service (EOS)Spare parts are depleted and after-sales service has ended. Contact Customer Care about available alternatives.
Service status by category
Performance
| Product model | Status | Service notes |
|---|---|---|
| Suunto 9 Peak Pro | Full Service | Standard and titanium versions are eligible, except certain limited-edition colorways. |
| Suunto 9 Baro | Full Service | Standard and titanium versions are eligible. |
| Suunto 9 | Full Service | Normally eligible, except some early colorways. |
| Suunto 7 | Full Service | The standard version is eligible; the titanium version is replaced with an official refurbished unit. |
| Suunto 5 | Full Service | The standard version is eligible; the steel version is replaced with an official refurbished unit. |
| Suunto 5 Peak | Full Service | Service is provided through official refurbished replacement units. |
| Suunto 9 Peak | Limited Service | Only the titanium version (Full Titanium Black) is eligible; the standard version is no longer serviceable. |
| Suunto 3 | Limited Service | Some Suunto 3 colorways are eligible; Suunto 3 Fitness is no longer serviceable. |
| HR Belts | Limited Service | The Smart Heart Rate Belt sensor and Comfort Belt transmitter module are serviceable or replaceable. HRM2 and Comfort Strap are no longer serviceable and may be replaced by Smart-series products. |
Outdoor & Lifestyle
| Product model | Status | Service notes |
|---|---|---|
| Suunto Vertical 2 | Full Service | Steel and titanium versions are eligible. |
| Suunto Vertical | Full Service | Non-solar steel, solar steel, and titanium solar versions are eligible. |
| Suunto Race 2 | Full Service | Steel and titanium versions are eligible. |
| Suunto Race | Full Service | Steel and titanium versions are eligible. |
| Suunto Race S | Full Service | Steel and titanium versions are eligible. |
| Suunto Run | Full Service | All colorways are eligible. |
| Suunto Core | Full Service | Plastic and metal versions are eligible. |
| Vector | Limited Service | The plastic version is eligible; Vector metal and X-Lander are no longer serviceable. |
| Elementum | Limited Service | Only Elementum Terra is eligible; Aqua and Ventus are no longer serviceable. |
Dive
| Product model | Status | Service notes |
|---|---|---|
| Suunto Ocean | Full Service | All colorways are eligible. |
| Suunto Nautic | Full Service | All versions, including Tank Pod bundles, are eligible. |
| Suunto Nautic S | Full Service | Normally eligible for service. |
| Suunto D5 | Full Service | All colorways are eligible. |
| D4 Series (D4i / D4i Novo / D4F) | Full Service | All versions are eligible. |
| D6 Series (D6i Novo) | Full Service | D6i Novo is eligible; the original D6i is no longer serviceable. |
| D9/10 Series (DX) | Limited Service | DX is eligible except certain versions; D9 and D9TX are no longer serviceable. |
| EON (Core / Steel) | Limited Service | EON Core and EON Steel are eligible; the original EON is no longer serviceable. |
| Big Display Series | Limited Service | Cobra3 and HelO2 are eligible; original Cobra and Vyper Air are no longer serviceable. |
| Big Display Novo Series (Zoop / Vyper Novo) | Limited Service | Vyper Novo is eligible for full service; the Zoop Novo standalone unit is eligible. |
| Wireless Transmitter (Transmitter / Tank Pod) | Full Service | Transmitter LED and Tank Pod are eligible. |
| Mechanical Dive Instruments (SM-36 / SM-16 etc.) | Limited Service | SM-36 (300/4000), SM-16 (45/150), and HP HOSE 6 are eligible; other variants are no longer serviceable. |
Mechanical compasses
Compass products are replacement-only once a fault is confirmed; teardown servicing is not offered.
| Product model | Status | Service notes |
|---|---|---|
| Field | Limited Service | Clipper, M-9, AIM, A-10, A-30, MCB, MB-6, ARROW, and M-3 are eligible. For MC-2, only the USGS version is eligible. |
| Precision | Limited Service | KB-14 and PM-5/1520 are eligible; KB-20, KB-30, TANDEM, and other models are no longer serviceable. |
| Dive Compass | Limited Service | Only SK-8 Northern Hemisphere (NH) is eligible; Southern Hemisphere (SH) and SK-7 are no longer serviceable. |
Headphones
Headphones are replacement-only once a fault is confirmed; teardown servicing is not offered.
| Product model | Status | Service notes |
|---|---|---|
| Suunto Wing 2 | Full Service | Replacement service is available for all colorways. |
| Suunto Wing | Full Service | Replacement service is available for all colorways. |
| Suunto Sonic | Full Service | Replacement service is available for all colorways. |
| Suunto Aqua | Full Service | Replacement service is available for all colorways. |
| Suunto Aqua Light | Full Service | Replacement service is available for all colorways. |
| Suunto Spark | Full Service | Replacement service is available for all colorways. |
End-of-Service model list
The following finished units and watch heads are depleted and after-sales service has ended:
- Performance: Spartan family (Sport / Ultra / WHR Baro / Trainer), Ambit family (Ambit / Ambit 2 / Ambit 3, all versions), Traverse, Bike Sensor.
- Outdoor & Lifestyle: T-series, Quest, M-series, World Collection, Essential, 3-series, 6-series/Observer.
- Dive products: Stinger/Spyder, other early dive computers, and mechanical combo gauges (CB-ONE / CB-2 and other Combo series).
- Compasses: Marine series and SK-7.
Before requesting service
- For Limited Service models, contact Customer Care with the exact material, colorway, and bundle before sending the product.
- Official refurbished replacement units undergo full testing and carry the same warranty policy.
- Headphones and compasses are handled through replacement-only service where eligible.
- Straps for many current and recently discontinued models may remain available separately.
- Status is subject to confirmation when the product is sent in because spare-parts inventory changes.
