WHY CAN'T I PAIR MY SUUNTO 3, 5, 9 OR SPARTAN WATCH TO THE SUUNTO APP (ANDROID)?

This article covers the most common pairing issues between the Suunto 3, 5, 9 or Spartan watch models and the Suunto app for Android. 

Getting started:

  • Make sure you have the latest Suunto app version installed. Go to your App Store and check for any available updates and install them (if any). 
  • Make sure your device is running the latest software. Connect it to SuuntoLink on your computer and the program will automatically check for any available updates. Learn how to update your device to the latest software. 

You cannot pair your watch to the Suunto app and/or have had issues with the pairing. 

In most cases, the pairing issues will be fixed if you follow these simple steps: 

  1. Make sure you do not have the Movescount app installed on your phone. If you do, please uninstall it, restart your phone and start the pairing process again. 
  2. Turn on/off your phone's Bluetooth. All Android devices feature a Bluetooth toggle switch in the Settings menu or in the Status bar drop-down menu that, when tapped, enables/disables Bluetooth for the device.
  3. Alternatively, you can restart your phone (the procedure varies from phone model to phone model) and reset your watch (the reset procedure varies too, please check this FAQ to identify the correct way for your watch).

If all of the above failed to solve the issue, you should check the following items that might interfere with the connection. 

  • Check if the watch is already paired with the phone: go to the phone's Bluetooth settings and if it appears as a paired device, please remove it and start the pairing process again. 
  • Check if the watch appears to already be paired with an app: go to the watch's settings and in Connectivity - under Paired devices and check if it is paired. Remove the pairing and restart your watch (go back to the watch face to restart the watch). 
  • Check that both devices (watch and phone) have their Bluetooth turned on and Airplane mode turned off. Go to the watch's settings - Connectivity - Discovery and toggle the switch to green (if it isn't already). For more information on the pairing process, check out this video here. 

You have not received a passkey (PIN code) when pairing your watch. 

This issue might appear in 2 situations: 

  • when the PIN query doesn't show up directly on the phone. It might be the case that your phone is showing the PIN query as a notification. We recommend you start the pairing again and swipe down the Status bar drop-down menu and check the notification from there. If this fails to solve the issue, please go through the indications detailed in the section above ("Pairing fails...")
  • when the Do not disturb mode is turned on: 
    • Open the shortcuts menu from the watch face by keeping the middle button pressed.
    • Turn Do Not Disturb mode off (the toggle must be grey).

You cannot find your watch on the list when you try to pair it. 

Make sure your watch is awake: press the middle button, and then, in the watch's settings make sure the following options are set accordingly: 

  • Airplane mode is off: Settings - Connectivity - Airplane mode off. 
  • Bluetooth discovery is on: Settings - Connectivity - Discovery on. 
  • Power saving is off: Settings - General - Power saving off. 

If your watch is paired with another mobile app e.g.the Suunto Movescount App, follow the troubleshooting steps listed below. 

I want to start using the Suunto app, but I still have the Movescount app installed. 

Having both apps installed on your phone and using them simultaneously will cause pairing and connectivity issues with your watch. We strongly recommend uninstalling the Movescount App and pairing your watch with the Suunto app. This does not apply to S3 and S5. Please go through the following steps to remove the Movescount app pairing:

  • On your watch: 

Go to the watch's Settings - select Connectivity - then Paired devices and select Mobile App and Forget.

  • On your phone:

After deleting the Movescount app, go to your iPhone's settings - select Bluetooth and remove the watch from the list of connected devices. 

 

READ MORE:

Your subheading

Your title

Suunto AI Coach — The coach you always wanted

Suunto AI Coach  ·  New

The coach you
always wanted.

You already know what you did yesterday. Suunto AI Coach helps you decide what to do tomorrow.

See how it works
Know what to
train
Plans that adapt to your goals and the time you have.
Know where to
go
Routes matched to your fitness and where you are.
Know when to
recover
Readiness from your recovery, sleep and training load.

Key benefits

More than a training plan.

It analyses your training, adapts your plan, guides your recovery and helps you find where to go next.

Builds training around you

Creates and adapts training based on your fitness, goals and available time.

Knows when to push or recover

Analyses your training load, recovery, sleep and activity history before recommending what to do next.

Creates routes for your watch

Ask for a route and it builds one around where you are, then sends it to your watch to navigate.

Answers your questions

Ask naturally about your training, recovery or routes and get answers based on your own data.

Adapts with every activity

Each workout, adventure and recovery period helps your coach better understand what you need.

See it in action

Ask your coach,
almost anything.

Plan a workout, build a route, compare your months or check a trend, all from your own data, right in the Suunto app.

Suunto AI Coach

Your app and watch, as one.

The app does the thinking, your watch gets you moving, and Suunto AI Coach keeps the two in step.

01

Ask, wherever you are

“Find me a local 7k route” or “what should I train today?” On holiday or at home, just ask.

02

AI Coach works it out

It draws on your goals, your training and where you are, for a real answer, not generic advice.

03

Get it where you need it

A route, workout or plan syncs to your watch. An answer or insight stays in the app.

How to get it

Two ways in.

Get a Race 3 series watch

Three months included

Race 3 S and Race 3 come with three months of Suunto AI Coach, whether you’re new to Suunto or upgrading.

Explore the watches
Use your current Suunto

Apply for early access

Already have a compatible Suunto watch? Join the Pioneers Program and try Suunto AI Coach before wider availability.

Apply for early access

Supported devices

Get Suunto AI Coach with the Race 3 series.

A Race 3 series watch is the fastest way in, with three months of Suunto AI Coach included.

Suunto Race 3 S
3 months included
Race 3 S
Available first

Lightweight trail performance. 1.32″ AMOLED, dual-band GPS, sapphire crystal.

Explore Race 3 S
Suunto Race 3
3 months included
Race 3
Coming later in 2026

Bigger 1.5″ AMOLED display and longer battery for the long days out.

Explore Race 3

How to activate

Up and running in minutes.

Got a Race 3 series watch? Start your three months of Suunto AI Coach in a few steps.

01

Open the Suunto app

Download or open it, and sign in to your Suunto account.

02

Register your watch

Add your Race 3 series watch and your three-month trial activates automatically.

03

Ask your first question

AI Coach is ready in the app. Ask what to train, or plan a route.

Pricing

Three months included. Continue when you choose.

Your Race 3 series watch includes three months of Suunto AI Coach. Continue with a paid plan after your trial to keep your coaching active.

Explore the Race 3 series

Pioneers Program

Already a Suunto user? Get in early.

Apply to join the Pioneers Program and experience Suunto AI Coach before wider availability. Existing owners with compatible watches come first.

Sign in with your Suunto account

We’ll use your account to confirm your watch and email, nothing to type.

Spots available · limited intake

No Suunto account? Apply with your email

Thanks. You’re on the list, we’ll be in touch.

FAQ

Good to know.

What is Suunto AI Coach?

Suunto AI Coach turns your training, recovery and route data into guidance you can act on. Ask what to train, when to recover, or where to run, and get answers based on your own activity, right in the Suunto app.

How is this different from Suunto Coach?

Suunto Coach builds your structured training plan. Suunto AI Coach is the coach you can talk to: ask questions in your own words and get adaptive guidance across training, recovery and routes, in the moment and from your own data.

Which watches work with it?

At launch, Suunto AI Coach comes with the Race 3 series, Race 3 S and Race 3, with three months included. Owners of other compatible Suunto watches can request early access through the Pioneers Program.

What does it cost?

It is free for three months with a Race 3 series watch. After the trial it continues as a paid plan, planned for 2027. Join the Pioneers Program and we’ll share plan details before launch.

What can I ask it?

Plenty. Plan a workout for today, build a running route, compare this month with last, check a trend like your resting heart rate, or ask whether you’re ready to push. If it relates to your training, recovery or adventures, ask away.

How do I activate it?

Get a Race 3 series watch, open the Suunto app and register it. Your three-month trial activates automatically, so you can start asking straight away.

What data does it use?

Suunto AI Coach works from your own Suunto data, your training, recovery, sleep and routes, to make its guidance personal rather than generic.

What technology is behind Suunto AI Coach?

Suunto AI Coach is built by Suunto and runs inside the Suunto app. It combines your own training, recovery and route data with Suunto’s sports science, so the guidance is personal and relevant rather than generic.

Can I connect my own AI, like ChatGPT?

Suunto AI Coach is designed to work natively with your Suunto data, so you get connected, reliable guidance without handing your training data to outside tools. The focus is a seamless in-app experience rather than plugging in external chatbots.